Terms and Conditions of Sale

Terms and Conditions

These Terms and Conditions refer to SuperChem (ABN 62 637 896 455) and related companies, directors, and employees and the customers that use this website.

Be aware that we reserve the right to alter the Terms and Conditions, and all policies on the website as we see fit by placing a revised policy on this website at any time without notice.

Any dispute arising under these terms and conditions will be in accordance to the laws of Western Australia, Australia, and by using this website you accept and waive any objection to use of the jurisdiction of Western Australia.

Should you have any queries with regard to these Terms and Conditions or any other policy on this website please feel free to direct the enquiry through our ‘Contact Us’ link on this website.


All prescription, pharmacy only and pharmacist only medicines and products are advertised by SuperChem and available through this website or by shopping in one of our stores.

Our website contains information that is only of a general nature and should be treated as such, and this information may be replaced, updated or changed at any time without notice. Users acknowledge and we give no undertakings that the information is absolutely current or accurate, and of a complete and reliable nature or free from viruses. By using this website you understand that the information may not be free from mistakes or comply with regulations or laws in the jurisdiction that you reside except those in Australia. You agree that we are not liable with respect to any claims arising from the use of the information on this website.

We cannot guarantee that the website will be operational at all times. Such unavailability may occur due to a number of reasons such as maintenance or due to matters out of our control. We cannot accept any responsibility or liability to you or any other person in respect of any claims arising from the website not being available. We cannot warrant that user access to this website will meet any or all particular performance criteria required.


From time to time some items shown on this website may be out of stock. At such times please call 1300 424 364 we will direct you to the store that you have selected where you can leave your details so that they can advise when the product is back in stock.


All users of this website understand that the access to the website may be tracked and monitored by using cookies or other common retailer identifiers. This information is only used to assist us in providing you with a high value service without interruption. Such information provided by users through their browsers or by cookies will be for our own use to enhance your online experience. We will not sell or give away user information such as email addresses unless we receive authorisation from you. We will not in particular disclose personal information about users or their browsing habits to any third party, unless you give us express permission to do so, or unless required to do so bylaw. If we disclose data to others it will always be in an aggregated format for statistical or general information purposes only.

Users acknowledge that transmissions to and from this website may be monitored, intercepted or modified by other parties without our consent and accept such risk when using our website.


SuperChem may limit the purchase quantity and frequency of any product if it believes that the quantity or frequency would be not appropriate for the purchaser.


All orders are sent off for delivery once payment has been made and prescriptions authenticated. SuperChem uses Australia Post for all domestic deliveries. Because of the nature of the products involved all deliveries will require a signature. If there is no-one available to sign for the parcel, a card will be left indicating the Australia Post store where the parcel is located for pick up.

Please allow up to 10 days for shipping and delivery when considering us for prescription medicines. During certain periods of the year such as Christmas the delivery time may be more.


SuperChem does not routinely ship to international destinations. Should you wish to place an order from outside Australia please contact for further information.


For parcels that are less than $150.00 the charge will be $9.99. All orders that total greater than $150.00, shipping will be free of charge.

Delivery is by parcel post through Australia Post and covers all of Australia.

If sending to the same state:
Metro -up to 2 business days
Country -up to 5 business days

If sending interstate:
Metro -up to 3-6 business days, depending on lodgement and destination points
Country –may take longer. Contact us for details